Privacy Policy

Introduction

UR Automations ("we", "our", or "us") is an AI automation agency based in Chennai, Tamil Nadu, India. We operate through our website at urautomations.com and provide services including AI voice agents, AI text agents, workflow automation, website development with AI chatbot integration, and custom software solutions.

This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information. By using our website or contacting us through any channel, you agree to the practices described in this policy.

Information We Collect

2.1 Information You Provide Directly

When you fill out the contact form on our website, we collect:

• Full Name
• Email Address
• Phone Number (including WhatsApp number)
• Description of your business problem or automation needs

This information is submitted voluntarily by you when you request a custom automation proposal or a discovery call.

2.2 Information We Do Not Collect

We do not use website analytics tools such as Google Analytics, Facebook Pixel, or any third-party tracking software on our website. We do not collect browsing behaviour, IP addresses, cookies, or any passive data from website visitors.

How We Use Your Information

We use the information you provide solely for the following purposes:

• To respond to your enquiry and provide a custom automation proposal
• To schedule and conduct a 15-minute discovery call
• To send transactional or support-related emails following your form submission
• To contact you via WhatsApp Business for service-related communication
• To store your contact details in our internal records (Google Sheets) for project coordination and follow-up

We do not use your information for unsolicited marketing campaigns, sell your data to third parties, or use it for any purpose not listed above.

WhatsApp Communication

If you provide your phone number via our contact form, we may reach out to you via WhatsApp Business to discuss your enquiry, share proposals, or provide project updates. By submitting your phone number, you consent to being contacted on WhatsApp for business communication related to UR Automations services.

You may opt out of WhatsApp communication at any time by replying "STOP" or by sending an email to reach@urautomations.com.

Data Storage and Retention

Your contact information is stored securely in Google Sheets, which is hosted on Google's infrastructure and governed by Google's own privacy and security standards. We retain your information for as long as there is an active business relationship or inquiry. If you wish to have your data deleted, you may request this at any time (see Section 8).

We do not store your data on any other third-party platforms beyond what is necessary to respond to your enquiry and coordinate services.

Third-Party Services

In delivering our services, we may utilise the following third-party tools and platforms:

• Google Sheets — for storing contact information and lead records
• WhatsApp Business (Meta) — for direct client communication
• n8n — for internal workflow automation and form data processing
• Email (reach@urautomations.com) — for client correspondence

Each of these platforms has their own privacy policies and data handling practices. We encourage you to review them independently.

Meta Platform Usage

We maintain a business presence on Meta platforms (Facebook and Instagram) for marketing and brand awareness purposes. If you interact with our content on these platforms, Meta's own privacy policy and data practices apply to that interaction.

We do not run retargeting ads directed at visitors of urautomations.com, and we do not install Meta's tracking pixel on our website.

Your Rights

You have the following rights regarding your personal data:

• Access — You may request a copy of the information we hold about you.
• Correction — You may request that we correct any inaccurate information.
• Deletion — You may request that we delete your personal data from our records.
• Withdrawal of Consent — You may withdraw consent to WhatsApp communication or email correspondence at any time.

To exercise any of these rights, please contact us at reach@urautomations.com. We will respond within 7 business days.

Children's Privacy

Our services are intended for business owners and professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information through our website, please contact us and we will delete it promptly.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure. We encourage you to contact us only through the channels listed on our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at: